Is it normal for my sofa to creak a little? 
Your sofa’s frame has been crafted from a sturdy, solid wood material that is in itself a natural material and has its own characteristics. Each of our sofa frames has been crafted to be strong and supportive, but also flexible to work with the dowels and joints that move within the wood as your sofa is being used. In the beginning, you may hear a small creaking sound as the wood flexes, but over time this will reduce as the surface becomes smooth.

Why do I need to oil my dining table upon delivery? 
While all of our dining tables are oiled before they leave our factory workshops, over time this initial oiled finish dries in and your table can lose its protection from everyday use and liquids. By purchasing one of our Revive and Care Wood Care Kits, you can ensure your table stays looking as wonderful as it did in the showroom.

Why does my wooden item look slightly different than it did in the store?
This is because wood is a natural product and no two boards will ever look the same as each other, so no two pieces of wooden furniture will ever look the same either.  A single piece of furniture can have wildly varied grains, textures, and finishes. Recycled timber has even more characteristics and its own individual unique traits thanks to its previous history.

Why are there tiny cracks along the front of my dining table?
Small, superficial cracks are completely natural and are a result of the normal movement of the wood due to temperature changes in the room. These cracks will disappear as soon as they’ve arrived.

What is fabric piling? 
Fabric piling is a small ball of fibers that form on the face of a piece of fabric. It is caused by friction on the surface of the fabric. Piling is completely normal and not a defect or a fault. This does not mean that the fabric is wearing away. A pill shaver can be used to remedy the situation when it arises.

Why is my recliner sofa making noise?
Your recliner sofa is made up of a variety of different mechanisms. Clicks, squeaks and metallic spring noises are to be expected.

How do I care for my sofa cushions?
The easiest methods are to regularly ‘plump’ and change cushions from one side of the piece to the other or simply flip them over to distribute wear.

Feather and Down Cushions – Require regular plumping.

Foam Wrapped Feather Cushions – Require minimal maintenance.

Foam Wrapped Fibre Cushions – These cushions need to be plumped and turned to prolong their durability.