Store Manager – Blanchardstown store
Michael Murphy Home Furnishing – Dublin

Reports to: Chief Operating Officer

Job Overview: We are growing and therefore seeking a Store Manager to open our latest store. Michael Murphy Home Furnishings is a leader in the furniture retail market. We are a growing, stable company that is built on family values. Attracting and retaining great employees is one of our top priorities. Michael Murphy Home Furnishings is looking for the right person to join our talented and professional team.

The Store Manager manages the sales team to obtain maximum store growth. This role creates a customer experience resulting in complete customer satisfaction while meeting guidelines. This position assures that store achieves sales and customer service guidelines. The Store Manager strives to create an inspirational, fun, and productive culture. This role is geared for those with a passion to become store managers.

Responsibilities and Duties:

• Managing all aspects of the store selling operation including hiring new sales staff scheduling and coaching existing team members as well as monitoring and managing sales performance metrics.

• Create an engaging, positive working environment and strong selling culture

• Demonstrate the Company’s Values in the performance of all job functions.

• Drive sales and increase overall store performance by building and maintaining a high-performing sales team.

• Providing overall engagement leadership by acting as a coach and mentor for the store selling team.

• Ensuring that your store represents our brand and your skills to your customers and the community at large by creating and maintaining a store that supports our excellent customer shopping experience

• Effectively interacting in person and on the telephone with customers and various departments in the resolution of sales orders and customer situations.

• Training and updating Sales Advisors on all products, store policies, and analyzing daily business to ensure efficient operations.

• Working with Company senior leadership team to meet or exceed established sales volume goals.

• Works closely with Human Resources and senior leadership to address and resolve employee issues

• Manage staff rostering to match staffing level requirements

• Responds in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution

Qualifications:

• A minimum of 5 years’ prior experience managing a professional sales team in a furniture retail environment is beneficial but not essential.

• Previous store opening experience would be beneficial

• A competitive spirit and drive to succeed

• Outstanding oral and written communication skills

• Proven ability to close performance gaps

• The ability and willingness to work a flexible retail schedule which includes week days, and weekends, and bank holidays is required

• Strong internet/PC skills – comfortable in a technology-driven business, strong skills in Excel

HOW TO APPLY?

Send your CV to: JQuinn@michaelmurphy.ie

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