RETURNS POLICY
In-store returns
We strongly recommend that customers ensure the measurements of all furniture items being purchased from us are suitable for their intended purpose.
The approximate dimensions and measurements for each furniture item can be found in the features and dimensions section of our website for each product where we try to ensure are as accurate as possible.
We undertake that the items purchased will, at the time of delivery, correspond to the description of the product at the time of purchase.
We do not offer refunds or exchanges on furniture unless the furniture product is deemed faulty.
Once your order has been placed and the item specifically reserved by you with payment of a deposit, the order cannot be cancelled and deposits or part-payments made are non-refundable.
We do not offer refunds or exchanges on clearance or sold-as-seen/ex-display items unless the product is deemed faulty.
We do offer a refund on the following items – giftware, bed linen*, rugs, lighting, pictures & mirrors, cushions & throws.
A refund will only be provided on these items if they are returned to us within 7 days of purchase with a valid receipt, in merchantable condition and in its original packaging.
We will offer an exchange on these items if they returned to us in-store within 8 to 14 days from the date of the original purchase with a valid receipt, in merchantable condition and in its original packaging.
We reserve the right to refuse a return under this policy if the goods are not in a re-salable condition, save for products which are damaged or faulty.
* Please note that bed linen products cannot be exchanged or refunded for hygiene purposes unless the product remains unused and in its original sealed packaging or if the product is faulty.
Any refunds (to include any delivery charges incurred) will be made via the method of original payment you used to make your purchase.
Refunds will be processed within 14 days of receipt of the returned goods or on being informed of the cancellation of the order.
Refunds will not be provided without an original receipt. If the original purchase was made with a credit/debit card, that card must be present and available when the refund is made.
*NOTE: Unfortunately for hygiene reasons mattresses, pillows and mattresses toppers cannot be returned if removed from their original packaging. Unless faulty, we cannot accept returns on custom furniture orders.
Online Sales
It is important to us that your online shopping experience meets with your expectations so please ensure that you take the time to read our Terms and Conditions carefully.
Changes are periodically made to the website and may be made at any time, we recommend that you read the terms and condition each time prior to making an order on our website.
Please note that should you choose to purchase through our website you will be bound by our Terms and Conditions. Please also read our Privacy Policy section regarding use of your personal information.
When you place an order to purchase a product from us online we will send you an email confirming receipt of your order and containing details of your order.
Please note this email does not constitute acceptance of your order but merely confirms receipt of your order.
Your order will be accepted by us once a member of our sales team contacts you to confirm availability of the product(s) ordered and to confirm a date for the delivery of the product(s).
Any additional product(s) on this order which we have not confirmed as being available do not form part of the contract until so confirmed.
If your order has not been accepted by us, we will notify you as soon as possible by telephone or email and arrange for a full refund of any payment made by you to be processed within 14 days.
Please note that all orders placed through our website will be subject to availability of the product(s) and your acceptance in accordance with these Terms and Conditions.
Placing your Order Online
Select the product(s) you wish to purchase by clicking Add to Basket.
You can view the products selected by going to View Basket.
Once you are satisfied that the content of your shopping Basket is complete then Proceed to Check Out.
You will be asked to complete your name and delivery address details.
Then click on Place Order to process your payment details. Once your order has been completed you will then receive an Order Reference Number and an automated email will be sent to you containing all the relevant order details and recognising receipt of your payment.
If we are not able to deliver your goods within 30 days of the date of your order, we shall notify you by e-mail or phone to arrange another date for delivery.
Please see Delivery for further information in relation to delivery and assembly details of our products.
To view and/or edit your order you can log into your Account and view your Account History.
Any errors or mistakes made by you in the provision of the delivery address at Check Out stage can be corrected at any stage either by emailing one of our sales advisors at customerservice@michaelmurphy.ie or via your Account History.
This can be done at any stage up until a member of our sales team has contacted you directly to confirm your order details and the delivery date for the item purchased.
If for any reason there is a problem with your order, we will contact you as soon as possible by email or telephone to inform you of the issue prior to proceeding with the order process.
Online Returns Policy
We recommend you read our returns policy prior to purchasing any product online.
You have the right to return any product you deem unsuitable that you have purchase on line once we are notified with 14 days of receiving it.
To return a product in any of the below situations contact must be made customerservice@michaelmurphy.ie or via our online portal.
For Change of Mind Returns these can be returned to any of our store locations within 14 days of your cancelation notification. If you wish for the returned product to be collected it will incur a charge of 79.00. collection will be during normal working hours Monday to Saturday.
If you decide to return this by any other means we will not reimburse any costs incurred.
The product must be returned in good condition and may not be used to a greater extent than it would have been tested in a store demonstration.
Any product that has been fully or partially assembled and the packaging has been removed by our delivery team will incur a 25% restocking fee.
Following the return of the product a refund will be issued within 10 working day of the goods being received, and will be done so by the same method of payment.
For hygiene reasons we do not accept returns on any bedding products i.e., mattress, divans bed linen.
For Damaged Returns we need to be notified of any issue up to 14 days following delivery. We will then arrange collection of the item from your home or place of original delivery.
While still in your possession you must take reasonable care of the product. Any damage outside of the original reported could incur a charge against your refunded amount.
Following collection of the product a refund will be issued within 10 working days
Products excluded from Online Returns
Please note that returns are not permitted in relation to the following products (unless the item is damaged or faulty) –
• Mattresses and bedding products cannot be exchanged or refunded for hygiene purposes unless the product remains unused and unsealed in its original packaging;
• Special or customised product orders made on the specifications of the customer;
• Products which a customer has chosen to have assembled on delivery;
• Products with a value of less than €50.
Please note that the above provisions are in compliance with the provisions of the European Union (Consumer Information, Cancellation and other Rights) Regulations 2013 and as such your statutory rights are not affected.
ONLINE CANCELLATION FORM
To: Michael Murphy Home Furnishing, Edward Street, Newbridge, Co. Kildare
I hereby give you notice that I cancel my contract of sale of the following product(s).